Discussing with our clients on how they can transform themselves to better serve their customers using the various channels they have (digital, agents, contact centers) is what drives me. Being able to mobilize our best people and experts for this, finding solutions for their needs, gives the daily boost of energy. I have experience within Insurance, Retail banking as well as Private banking.
Our three-part analysis based on Accenture’s Market Pulse Survey 2018, revealed that despite a high customer loyalty, Belgians and their banks are in a rather functional, routine and cold relationship. We have summarized our findings in one infographic.